From Reactive to Ready – How Hunter Water Transformed Maintenance with FitMachine

Industry

Utilities – Water

Asset

Pump Stations

Technology

FitMachine

Hunter Water delivers essential water and wastewater services to over 500,000 people across the Greater Newcastle region, driven by a strong vision to lead in sustainable water services.

But with critical infrastructure spread across a wide geographic area, maintenance teams were frequently travelling up to 30 minutes each way just to inspect assets. This was a timeconsuming, costly and potentially risky routine. These long travel times not only increased safety risks to crew members, but also introduced unnecessary financial, inventory, and environmental costs.

To make matters more challenging, routine checks weren’t catching all faults, and unexpected failures continued to slip through. Maintenance was largely reactive, with teams relying on weekly or bi-weekly rounds that couldn’t always keep up with the asset demands.

Hunter Water knew that a smarter, more proactive approach to maintenance was needed. The key? Real-time visibility into asset health, no matter where equipment was located.

Why FitMachine Was The Perfect Solution

FitMachine was rolled out across six critical pump stations as part of a pilot program. Its fast installation, low risk and cost-effective deployment made it a practical, low-barrier option for the team.

FitMachine’s continuous condition-based monitoring gave Hunter Water early insight into asset health and flagged potential issues before they became failures. This allowed the team to shift from reactive fixes to smarter, targeted maintenance based on real-time data.

By detecting anomalies and tracking condition trends, they were able to intervene early and avoid unplanned breakdowns that would have otherwise gone unnoticed.

The Result

Thanks to FitMachine, Hunter Water gained 24/7 visibility into their critical infrastructure, without the need for crews to be physically going between sites. The shift has helped the team:

» Cut back on routine visual inspections onsite
» Reduce time on the road (and associated safety risks)
» Save operational costs and resources
» Focus on planned, preventative work over reactive fixes.

With remote real-time data guiding smarter decisions, Hunter Water has advanced its maintenance maturity, moving toward a more efficient, targeted, safer and sustainable operation.

"The MOVUS device is doing wonders for us. We’ve now got end-to-end equipment health and condition in the one page on a dashboard for people to use."

From Reactive to Ready – How Hunter Water Transformed Maintenance with FitMachine

Industry

Asset

Technology

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